Religion & Spirituality0 min ago
nhbc
I moved into a house last November which was built around 4 years ago. A few days back a double glazing salesman knocked on our door. He was told where to go (politely) but before departing he noticed that our front door was difficult to open / close, and that the paint was peeling quite badly.
He told my wife that under the NHBC guarantee, we should be able to claim a new front door.
Is he telling the truth, or talking out of his hat. If it's true, how do we go about it?
Answers
No best answer has yet been selected by BigDogsWang. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I suspect that due to the fact the paint is no longer doing it's job, moisture has gone into the front door, it is wood isn't it? I suspect softwood. The wood will soak up moisture and swell. This is a maintenence problem and I guess not under the NHBC remit. Houseowners are really required to maintain their property. The original housowners should have received an NHBC pack which they really should hand on to you. In this pack should be specs and details of all the materials used in construction.
My first port of call would be to seek advise from the builders. The NHBC guarentee sounds very grand but all it really covers is the structure and unless you have structural problems i'm sure they won't take much interest.
To rectify it would take a good joiner an hour or so to refit the door. Repaint and it should be okay.