Money been transferred twice without consent

[wan_amri]

After 10days of first request of transferring money abroad, it hadn't t been sent, I was advised to fill another form to start all the process again for the amount of �400. 9 days after, got a letter from our bank informing that we are overdraft (unauthorised) & will charge �25 a day. We found money & its fees been transferred twice. We complained about money been sent twice without our consent & because of their mistake we were facing unauthorised overdraft. Staff admitted their fault & would put money (�400 + �24) back into our account & wouldn't charge us with o/draft. Bank called & told they couldn't take money out of my father's account (money had arrived in his account) & I had to call him for his consent to release �400 from his account. I told bank neither he nor I would spend money for international calls for their own fault. Bank told they would try another way & would let me know by end of the day. As no info from bank, my husband went to there on 18th October to complaint again. The same staff told they're still trying & �400 + �24 should be in our account on Tuesday 24th October & told him bank would give us an authorised overdraft �400 without any charge until 24th October. Today bank phoned my husband to tell they couldn't take money out from my father's account & I had to call him. Otherwise, no money back to our account & they would start charging with overdraft. I called my mum & found out around �100 of �400 had been withdrawn from my father's account. As these are my bank's fault, I need your help: Am I entitled to ask bank to pay call charges if we had to make international calls? Am I entitled to ask my bank to pay his transfer fees if he has to send �300 back? As �100 already been withdrawn, am I liable with its expenses? Am I entitled to ask bank to put the second transfer fee (from UK to Indonesia) �24 back into our account?

[jennyp]

As you have not had a reply, try asking the same question on http://www.consumeractiongroup.co.uk/forum/
Good luck, I would have thought there must be some compensation in what has happened also.