toilet doesn't fit!

[clairerebecs]

The people we have employed to put in our new kitchen and bathroom have just put the toilet is. But there is a problem. The cistern sits about 3 inches out from the wall and they have shoved a bit of wood down the back and told us to paint it white. The drain goes directly into the floor and the old toilet is from the sixties, so i wouldn't expect the new toilet with it's small cistern to fit exactly on top of the old drain but surely there is a better solution than this? Are they completely BS-ing us by doing it this way and telling us there's not much we can do? Such a shame as the rest of the bathroom looks so fabulous, there is no way I am going to let this ruin it even if i have to bu a new toilet. Please help! Thank you!

[PAUL55]

That's a bit naughty, Yur fitter couldn't be bothered altering the drain after removing the old bathroom suite. Without pulling it all apart the only thing you can do is remove the toilet pan again and try to get a multi-quick adapter to offset the drain enough for the systern to go back to the wall.
Failing that you could form a box or dummy wall section behind the systern forming a ledge/shelf a couple of inches above the top of the systern, and tile it to match the walls.

[gasman]

If the soil outlet is set in a concrete floor then it is a major job to cut out the concrete smash out the drains and fit new ones. So they have probably not quoted for all this magor work. Generally though if there is enough fall and we know that a swan neck is not an option then We tend to just seal off these floor drains and simply run a new pipe straght through the wall and into the soil/vent pipe It depends on the type of Pan Conector they have used. If they have used just an ordinary 90 degree pan connector then they should have used a 90 degree swan neck pan connector and that will take up the extra few inch to get it is as close to the wall as possible. If you are not sure what type of pan connector they have used then have a look on this link at the different types. Go to Plumbing, WC, then WC seats connector and accesories. About half way down you will find a swan neck type you require. http://www.bes.ltd.uk/nav_graf/frames_cat.html