not an answer to your problem, but v o i p is just like SKYPE, o.k. most of the time, but it is like using a mobile phone, sometimes good, sometimes iffy, not the way to be talking to customers. forgot to mention earlier reply, fax on the internet is good, but don't use tiscali, as you can wait an hour for the fax to arrive at busy times i.e. 8 til 9 am, when all the office kids are logging in to their private e-mail box's, and the same about 4 to 6 pm when they arrive home and switch on.