Telephone problems but not broadband......

[jackthehat]

I'm still getting my broadband service via a telephone cable but my telephone is dead.
I'm sure if I contact BT and they do a line test it will be fine as when I ring my house I can hear the ringing tone down the 'phone I'm using but the house 'phone is silent.
The house phone itself only produces crackle and static which I noticed lessened once I switched my router off.
I do have a 'micro-whatsit' (technical term) on the line and nothing, as far as I am aware, has changed since the start of the week when everything was fine.

Any ideas ?

[jackthehat]

As you were !!!

Apparently it's not ust me and there is a fault at the exchange. They hope to have it fixed by tomorrow A.M..

[4candles]

It's quite possible for broadband to still work even if a line or exchange fault is causing the telephone service to fail.

Before calling BT, you need to establish that the problem is not on your premises. Hopefully you have a modern master socket (NTE5A), like this:

http://www.austin-taylor.co.uk/images/nte5ext. jpg

Undo the two screws and withdraw the lower part - you'll see a socket inside - plug a phone in and see what happens. If it works, you've something wrong in the house. If it doesn't, you can report it to BT safe in the knowledge that you won't be charged.

[jackthehat]

Thankyou for that.

Hopefully, once the fault is fixed at the exchange my line will be ok.

[rojash]

For future reference, you should also be aware that the ringing tone you hear is generated at the exchange, not by your phone, so it's quite possible to hear a ringing tone, even if there is a fault on your line which prevents the phone in your house from ringing.