Argos Delivery Driver

[JOEYGREEN]

I am currently eight months pregnant and I recently ordered the Sailsbury cot set from Argos online. It included cot bed, wardrobe, chest of drawers, changer (for top of chest of drawers) and mattress. The delivery drivers were due to deliver between 12-6 today but I got a phone call at 10.45 asking if they could deliver within the next 30 minutes as they were "ahead of schedule". I said that would be fine and they arrived within 20 minutes. There were six items all together and the first man asked "Where do you want these?" I said "Would you mind taking them upstairs please?" to which his response was both unexpected considering his question and appauling considering my situation. He gave a big huff and a moan and I said "Well you obviously aren't too pleased about that, just leave them there!" He then said "Well they're not heavy - this one is only 30kg!" 30kg! It says on the side to be handled by two people! My hustand is away until Friday afternoon so I've only managed to move the mattress and the changer top box. The others have got to stay in the middle of my kitchen until then! I am so annoyed, especially with being clearly heavily pregnant and it stating on the website that they will deliver to a room of your choice. Also they were ahead of schedule and would of only taken five minutes - it's only a small house! His attitude stunk. I've tried to email a complaint but its not going through. Do you think its worth writing a letter of complaint to them? Look forward to hearing your comments.

[redcrx]

Joey! whatever you do dont go lifting any more!!!

I would get straight onto the customer services department by phone and tell them about the attitude of the delivery guy. Explain that they have now left the items in a place where you may even trip over them.

Tell them that you were looking at buying other items once the baby arrived but that now you feel let down by their staff. Who knows, you may get some vouchers.

Be warned though, emailing gets you nowhere. I had to complain about their sales once but after a few calls i did get �30 of vouchers even though id not even managed to buy the item i wanted

[redcrx]

Telephone [phone]*
Write to us at Argos Direct, Acton Gate, Stafford, ST18 9AR.

*The Internet Customer Service team is usually available during the following times:

Monday to Friday 8am to 10pm
Saturday 8am to 5pm
Sunday 9am to 5pm

[bednobs]

i don't get it - according to you you told them to "leave them there" despite the fact he'd already asked you where you wanted them and now you want to complain? Just because they huffed about it dosent mean they were refusing to do it - you tld them not to

[888sally888]

Thats terrible!! I would def complain about this. I would insist that another NICE delivery man comes and moves all the items upstairs PLUS I would expect some compensation for your time and upset.

They are breaking their contract with you if they agreed to put the itemsin the room of your choice.

I think its the Sale of Goods Act 1977 - that should scare them!! Good luck and let us know what happens! Sal x

[bednobs]

err hello, the kitchen was the room of her choice! Thats where she told them to leave the items

[B00]

Whilst i normally agree with Bednobs no nonsence answers, I can't on this occasion!

If they have a policy where they state they will take it to the room of your choice, and they huffed and puffed when you requested a room, I'd be annoyed too and do the same as joey here, just tell them to leave it and sod off then!

It's kinda like going to restaurant and the chef whinging that he's to prepare your meal isn't it?

I'd email 'em too- good luck Joey.

[888sally888]

No, the bedroom was her choice and the lazy b@stards made a meal out of it!

[JOEYGREEN]

Thanks redcrx. Don't worry I won't lift anymore. I've just phoned my Dad and he's going to come over and take them upstairs for me.

bednobs, I see what you're saying but I wouldn't have said to leave them there if he hadn't of moaned. He made me feel very awkward! Surely you can see from what I've said that he didn't want to. Especiallyy with the comment "Well it's not heavy - this one's only 30kg!". Not the comment of someone willing to help is it. I'm not the sort to demand but surely I shouldn't have to?!

Thanks, I will write to them and let you know what happens. Joey

[bednobs]

hmmm, i dont disagree that its pretty crap for them to huff and puff about taking it to the room, but i cant understand why you are now moaning its in your kitchen, when that is where you agreed with them they would leave it. As i said, from what you have written, its not like they were refusing to take it upstairs, just you told them not to bother so they didnt

[redcrx]

bebnobs, where we all know that youd soon sort out a whinging, huffing delivery driver :) perhaps joey didnt have it in her to stand her ground and have a go, that may be why shes emailing rather than phoning too. Pregnancy hormones made me cry at the drop of a hat rather than stand my ground so i avoided a lot of confrontation.

[888sally888]

The delivery man sounds so dead from the shoulders up, he probably didnt realise you were pregnant and thought you had eaten all the pies!! What a numpty!!

[figure]

Joey - the delivery was ahead of schedule because they have been pulling the same kind of delivery on all the previous customers. I'd send in a huffing-and-puffing complain. I'd even call up and ask them to send someone over to complete the delivery properly; and I'd ask for a discount for all the stress they put you through.

[888sally888]

Yep figure - exactly what I said too!

[4getmenot]

Hey how you doing... lol Me Again :-) Am totally with you on this one, complain away. If people dont complain when something is done wrong then nothing will get changed. Hope you are ok after it all and it didnt stress you out too much. I also hope you are going to let us know on pregnancy section when you have bub. xx

[Velvetee]

Yes most definitely, you should complain. I too am sick of the surly attitude of delivery drivers. I usually get some sort of attitude from Tesco drivers and last year, had a memory foam matress delivered to my flat. The driver bought it up the first flight to my front door, but refused to take it up the next. It was compressed and rolled, but too heavy for me to carry.

It stayed at the bottom of my stairs for a week until I could get a friend to help. When I complained, the supplier was apologetic, but said they used third party delivery company and had no control over them.

[JOEYGREEN]

Thank you to everyone who replied. You are right redcrx, I am not the sort of person to demand anything which is also the reason I'd rather write/email rather than phone.

I am going to write my letter today but won't hold my breath for a reply. Everyone I have spoken to about this couldn't believe the drivers attitude and where some people would have said 'well actually mate, that is the room I want it taking to', some of the less confident people like me said they'd have done the same as me.

Thanks 4get - I'll certainly let you all know when little Joey arrives. Only 4 weeks to go! Yahooo!

Thanks again. Joey

[bigmamma]

Oooo sweetie , I am appauled that the delivery person didn't automatically take them up for you seeing you were are pregnant , how awful. As has been said , please don't lift any of them .
I must say though that I have had the same problem , but stuck by my guns telling them the bed they delivered needed to be upstairs , they didn't huff and puff and disagree though but all the same , did need asking , which they shouldn't have as I was stood way smaller than them with a stick and lived on my own . xxxxx

[winebuyer]

It may be worth bearing in mind that delivery drivers, as a matter of course, have to be wary about going into people's houses.

Every now and then, a perfectly innocent driver gets back to the depot to find that a customer has phoned in and said that something has gone missing, and the driver must have taken it. That doesn't apply to JOEYGREEN obviously, but the drivers never know when this might happen.

Beacuse of that problem, you may find if you complain that the company's official policy is to advise their drivers to deliver the item, as agreed, but do not go into the house, and certainly do not under any circumstances go into a customer's bedroom.

[redcrx]

ah but if the company policy is to deliver it to the room of your choice then they have to enter the house.

Joey, I always madesure that delivery drivers placed parcels down for me where needed (within reason). It made me laugh the day i opened door to postman when holding baby CRX and he tried to give me a huge boxright into my hands. It ook him a few seconds to realise that i wasnt going to juggle that and a newborn and offered to put it safely inside the hallway.

Good luck with your letter, and all the best for these last few weeks xx

[winebuyer]

If that is the policy then yes, redcrx, you're right. W