Quizzes & Puzzles8 mins ago
Setting up a telephone line at home
10 Answers
Hi
I've been trying to work this out for a while. I have recently moved into a flat and I will have to install a phone line...I think. I have bought a phone but in order to set up a phone line (say, with Talk Talk) I will need to have a line with BT. How does this work? Do I call BT and ask for them to come and set one up then right after call Talk Talk (or other provider) and tell them?
If the previous tenants had a phone line, wouldnt it be the same number given to me?
What I REALLY need to know is if BT needs to set up a phone line everytime a new tenant moves into the property. I just cannot get my head round it.
I've been trying to work this out for a while. I have recently moved into a flat and I will have to install a phone line...I think. I have bought a phone but in order to set up a phone line (say, with Talk Talk) I will need to have a line with BT. How does this work? Do I call BT and ask for them to come and set one up then right after call Talk Talk (or other provider) and tell them?
If the previous tenants had a phone line, wouldnt it be the same number given to me?
What I REALLY need to know is if BT needs to set up a phone line everytime a new tenant moves into the property. I just cannot get my head round it.
Answers
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it sounds like you are a new customer, i.e. not had a phone in your name at a previous address.
I moved into my place a few months ago, phone sockets already on wall, I know the previous person only recently had the line disconnected, I had to take a day off work in case an engineer needed access (which they didn't as the line was already there!) and I still got charged because I wasn't an existing customer
it sounds like you are a new customer, i.e. not had a phone in your name at a previous address.
I moved into my place a few months ago, phone sockets already on wall, I know the previous person only recently had the line disconnected, I had to take a day off work in case an engineer needed access (which they didn't as the line was already there!) and I still got charged because I wasn't an existing customer
If you're not sure which ISP you want to use, like TalkTalk they need to install their equipment on the BT line that goes to your property.
I used to be with Oneltel and changed to TalkTalk for the better deal. TalkTalk handled the changeover with BT themselves and I didn't need to do anything. However I did contact BT afterwards just to make sure that there were no further charges owing and that it was safe to cancel their direct debit.
No, BT do not have to set up a new line every time a new tenant moves in. If the previous tenant is still in the general area, there's nothing to stop their taking their number with them; in which case they (BT) would need to reconnect you with a new number. All you need is a BT line with no broadband, just a straightforward phone line.
Once that is connected, then you can choose your provider and they will tell you what you need to do. You could of course ask BT to provide the broadband service along with the landline straight away, but that would entail your signing a contract for a year or so. If you wanted to change to another provider before that contract time is up, then BT could quite legally charge you the full amount of the total contract. It's really your choice of how long you're prepared to wait for your broadband service. Going with BT at once would be quickest, but not necessarily the cheapest. I hope this helps you to choose.
I used to be with Oneltel and changed to TalkTalk for the better deal. TalkTalk handled the changeover with BT themselves and I didn't need to do anything. However I did contact BT afterwards just to make sure that there were no further charges owing and that it was safe to cancel their direct debit.
No, BT do not have to set up a new line every time a new tenant moves in. If the previous tenant is still in the general area, there's nothing to stop their taking their number with them; in which case they (BT) would need to reconnect you with a new number. All you need is a BT line with no broadband, just a straightforward phone line.
Once that is connected, then you can choose your provider and they will tell you what you need to do. You could of course ask BT to provide the broadband service along with the landline straight away, but that would entail your signing a contract for a year or so. If you wanted to change to another provider before that contract time is up, then BT could quite legally charge you the full amount of the total contract. It's really your choice of how long you're prepared to wait for your broadband service. Going with BT at once would be quickest, but not necessarily the cheapest. I hope this helps you to choose.