ebay

[nextqueen]

Is it true that if you sell something on ebay, the buyer isnt happy with it yet the seller refuses to refund as no grounds to do so, can Ebay take money from your paypal account in favour of the buyer without your authorisation?

[Greedyfly]

im not postive it is. Recently I sold some genuine tickets via Ebay through paypal. The buyer had 1000 plus pisitive feedback and I sent them signed for. The buyer left me positive feedvack and I have the tracking vua Rotal Mail online with the buyers signature. The buyers company went into administration so he contaced Oaypal/Ebay claiming he never recieved the tickets. After minths of arguing Paypal won't back down, threatened bailiffs and I am out of pocket. My paypal account is in the red. Not cool

[Greedyfly]

Apologies on spelling im on a HTC and it's awful

[Stevee]

I will never use either Ebay or Pay Pal for anything over £20-£30.

Been, what I regard as, ripped off. by both.

[percypineapple]

E-Bay will always go with the buyer, even though they charge the seller a large sum for the listing and final value charge. they are trying to be as good as amazon, who people trust, so the buyer is always right. They will hold your money until you and the buyer agree to something, if not, they will make a decision themselves.

[alavahalf]

I raised a dispute regarding faulty goods I bought on ebay . Ebay took the money from the sellers A/c within 2 weeks as he did'nt reply to emails.
The seller was'nt best pleased as he kept invoicing me. I told him to refund my money and postage, and I would return his goods.

...I've still got the goods..!

[RAV1D]

Ebays a complete con. I sold an apple i-phone that had nothing wrong with it but the sound was a bit faulty on the built in speaker at times. I clearly stated this on my listing and sold the phone fairly to the highest bidder at £70. The phone would of cost them like 20quid or so to fix the fault and was still a bargain at this price as you are talking hundreds of pounds for an i-phone. They payed me the money through paypal and I spent it over christmas. Then a few weeks later I get emails from the buyer who told me they was'nt happy with the phone and wanted a refund. They said they had opened it up to try and fix it and now it was not working at all. So basicly they had done more damage to it themselfs. I said no to a refund. They put a dispute in to ebay, Ebay contacted me to try and resolve the matter by giving a half refund. I refused to. a month later Ebay said I had lost the case and must pay back the full amount. Then I got a i-pod sent back to me in the post from the buyers. It was compleatly broken and would not work, It may not even be the same i-phone they have sent me. paypal have put my account into -£70 and blocked me. That i-phone was working great and Im left with a -£70 blocked account and a dead broken different i-phone. Don't bother with ebay.

[boxtops]

I'm sorry to hear of all your experiences - I've had no problems like this at all, and I've been buying and selling on eBay for some years.

Having said that, if a buyer isn't happy, I always tell them to send the item back (at their expense) and I refund them when I receive the item. It's not worth hazarding your reputation by not doing that.

People can raise a dispute but as long as you can demonstrate in your favour, it can go either way. I've seen several people on here saying PayPal just takes the money - all I can say is that it's never happened to me, but I try to be reasonable with my buyers. If shops accept refunds without question, then so will I.

[RAV1D]

All you need do if you want somthing on ebay is find what your after, contact the seller and arrange to buy the item from them in person or anyother way without doing anything else through ebay, the seller can take his goods off ebay then and tell ebay he did not sell so ebay wont take a percentage off the seller.ebay are just there to make money from other peoples sales in anyway they can, they can see everything thats going on. They know who's putting in a higer bid and will let the highest bid win even if two bid go through on the last few secconds, In real auctions you dont have some middle person seeing whats happening on both sides and controling who will be paying the most when times up.It's all a con and not a real honest auction.

[hc4361]

Ravid, if I were to do as you suggest and buy privately, what come back do I have if the seller doesn't send the goods after I have paid him?
What can I do if the goods arrive broken, or is not as described or there is some other problem?

If I sell privately and the buyer recalls the payment after I've posted the item, what can I do?

I have had hundreds of transactions on eBay with very few problems, both as buyer and seller.

[Clanad]

A word of caution... RAV1D's advice is probably the biggest no-no on Ebay. Not only that, there's absolutely no protection for you if there's a dispute.
Finally, I've been buying and selling worldwide for about 4 years and have had only three disputes... all of which were resolved in my favor.
One lives or dies by the Feedback provided. A person entering a dispute with unfavorable Feedback (less than 95%) is likely to be the loser whether buying or selling.
As to the issue of a tie in the last seconds, one is advised to use the sertvices of a sniping utility... I use Goofbay and it works, as you Brits say, a charm...

[ojread2]

Buy in person -CoD
If you don't like it, you can walk away
Never accept PP as a seller for a collection item

Nextqueen, read the T&C's. eBay CANNOT take money from your PP account, PP can though

[alavahalf]

Who owns Paypal ..?

[hc4361]

CoD isn't practical for many people, especially if it is a good distance away.

There has been reports in the last few days of sellers advertising iPads (or iPhones) on Gumtree, which is of course cash on collection. Sadly the 'buyers' have just taken the goods without paying.

[ChuckFickens]

"Who owns Paypal ..?"

Ebay, but that's not really relevant to anything, they are operated as separate legal entities.

[Greedyfly]

Paypal also operate in Luxembourg or similar and when we tried to get trading standards involved they basically sided with us but said we had no chance because they operate under different trading laws. They agreed that Paypal were a con with regards to always siding with the buyer regardless of the truth etc but the only advice they could offer was to go to small claims court against the buyers company. So basically we lost around £300 what with buying the tickets, not being able to attend due to surgery, fees, selling the tickets for the amount they sold for and the guy reclaiming the entire amount.

[mrs.chappie]

I'm fed up with buyers who don't bother to leave feedback, even though I've posted the stuff off at lightening speed, emailed them to let them know it's on its way, and asked politely if they'll let me know when it arrives.

Rude people. Grrrrr. :o)

[heathfield]

If there's a dispute, always contact the other party using eBay's ''Contact the Buyer/Seller'' method. Don't use the other party's direct email address. The reason for this is that eBay records all the emails made through their system, and will refer to them by way of proof of your claims if there's a dispute. I've twice raised a dispute as a buyer, where I've had had no replies to my emails by the sellers. EBay checked this out, and returned my money both times without a quibble.

[boxtops]

Ravid's suggestion goes completely against the rules of eBay, and you can get thrown off if you get found out. I've had people contact me after a sale's finished without selling, and I've insisted on relisting as a Buy It Now, so they can have it. You have no protection at all if you just sell to a complete stranger. Very bad advice indeed.

[boxtops]

MrsC - I have the same gripe myself, although admittedly it doesn't happen very often.

[mrs.chappie]

Boxy, I don't know if I'm just going through a bad patch....one woman bought a total of 18 items from me and left not one bit of feedback.

I emailed and asked if everything was okay, mentioning that she'd bought rather a lot of stuff and I was concerned, more than anything, that it hadn't arrived.

"Oh yes, everything's great", came the reply. "I will leave you some feedback when I get round to it, my internet has been off". (This was over a period of several weeks, and she'd been buying other stuff throughout that time off eBay).

Another woman said she was chuffed to bits but couldn't let me know it had arrived because she was on her phone? Don't know what that was all about.

There are other cases but I'll shurrup now, 'cos I'm doing my own head in. :o)

(Sorry to have a rant on your thread, Nextqueen).