bissell Pro heat?

[EDDIE51]

i have a Bissell Pro Heat Plus 2x
The brushes do not rotate when the motor runs, I am sure it is a drive belt problem but I can not see how to get to the motor and check the dive connection, I can get the side panel off and the small belt that connects the two brushes is ok so it must be the main motor drive to the brushes. Any information?

[woofgang]

You have probably checked this but have you got it set on tools or hardfloor settings? as this stops the brushes rotating.

[EDDIE51]

Yes checked that , thanks anyway.