Ebay Order

[ShallowQueen]

I have not received my ebay order,it was posted on the 26th Nov, according to the seller it should take 7-14 working days for me to receive it. I've been in touch with the seller but have not heard back from them. What should I do now?

[MASS1961]

Contact ebay resolution centre, they should sort it out. There is a link within your ebay account.

[ShallowQueen]

What can they do?

[MASS1961]

They will contact the seller on your behalf, more importantly for you, ultimately they can refund you.

[ShallowQueen]

I'll get on to them now, thanks.

[ShallowQueen]

I'm not sure what to click on to make a complaint.

[ShallowQueen]

It's OK I found it. the resolution centre

[MASS1961]

Let me have a look, i'll be back

[MASS1961]

Goto
My ebay,
At the top, Customer Support, Resolution Centre, one of the options then is "I haven't received it yet." follow it from there. Good Luck!

[ShallowQueen]

I have been in touch with ebay's resolution centre,should I also get in touch with PP?

[MASS1961]

I think ebay will do all that now you have contacted them, keep checking your messages just in case they need any more info.

[ShallowQueen]

Thanks MASSI961, will do!

[ShallowQueen]

Ebay got back to me but there was "No reply" on their email.

[CW1]

I would get in touch with PayPal too. Not sure if it's still the case, but there used to be a 30 day deadline. I would get in touch with your credit card company too, if you used that.

Has your seller offered proof of posting ?

[boxtops]

Ebay will stay on the case if you have contacted the resolution centre, they will arrange for a refund for you if it's not resolved within a few days (at least that what they've done for me). You can find the seller's phone number by looking up the contact seller/find seller facility. Don't let it drop - but do bear in mind the Christmas post.

[Mattk]

In my experience Ebay are less than helpful. I've used them once when I was clearly in the right and they just pushed for the easiest resolution for them.

[boxtops]

Well - not my experience. I have found them helpful in obtaining refunds on more than one occasion.

[ShallowQueen]

I received my order today and I contacted the seller to let them know. Should I also contact Ebay and PP and let them know?

[boxtops]

You need to go into the resolution centre on eBay and close the dispute, yes.