What's In A Brand Name ?

[modeller]

I have had a big heavy Sharp Microwave oven for many years and it has been in use for most of that time but I'm wary of buying another Sharp because of a minor repetitious fault during its first 18 months. The inside bulb kept blowing every couple of months. To change it involved removing the carcase every time. I complained to Sharp's customer relations' department 3 times during the guarantee period but they never replied.

I gave up on them and carried out a small modification myself on the bulb mounting and have only had to change the bulb once since , but because of their poor service I never buy any Sharp products .

On the other hand I had a fault on my Cannon camera which they repaired
FOC after 5 years. Naturally I look favourably on their products.

I often think if companies spent more time on PR and servicing their products they wouldn't need to spend so much on advertising .

[boxtops]

Sharp's in trouble, I heard on the radio last night.....

[modeller]

Really ! They should have answered my letters and I would have told them my modification, for nothing.

[leahbee]

I have had a large microwave for over thirty years. I have never had any trouble with it despite constant use by all the family. Last week the bulb inside the oven failed. Do you think I should complain. just kidding.

[society]

I do think that some brand or 'names' carry better quality products, and services.

[society]

I had a Kenwood microwave for over 25 years, working great until my shirt sleeve hooked in the latch pin on the door and accidentally broke it. I got a replacement free of charge because the broken one was under warranty. It's going on ten years and the replacement Kenwood is still working like new.