Land-Line Telephone

[julia-mag]

Can anyone explain to me please why my land-line ordinary (not special) phone starts to 'fade away' very soon after connection until I cannot hear the caller?. They can apparently hear me perfectly. Is it my phone, or a problem with the line? I don't want to call BT and get clobbered with £100 charge. Thanks.

[Buenchico]

It sounds like a fault with the amplifier circuitry within the phone, rather than a problem with the line. Borrow a neighbour's phone to see if that works normally.

Basic landline phones are so cheap (e.g. http://www.argos.co.uk/static/Product/partNumber/5529610.htm ) that it won't cost you much for a new one.

[julia-mag]

Thank-you, I will try that to-morrow and if it is that I will away and get a new one (this one is only 3 years old!), but at least they dont break the bank !

[Hopkirk]

Is it a cordless phone with rechargeable batteries?

It might need replacement batteries, or perhaps you are not good at putting it back on the base to recharge.

[Old_Geezer]

Always worth swopping with a known good example. Problem with phones these days is that issues can be the phone itself, it can be your internal wiring, the external wiring, the exchange, anything really. And of course you are in the frame to pay the charges should the issue be investigated, as it should be, and the problem found to be in your property. It's not a good system any more. IMO no cost problem identification should be part of a phone service operator's licence.

[Alston]

Could be worth a try:-

http://bt.custhelp.com/app/answers/detail/a_id/13897/related/1/session/L2F2LzEvdGltZS8xMzY4MDQxNTcxL3NpZC8yTFNwRkhwbA%3D%3D

Al.

[ChuckFickens]

"rent the handset from BT"

It's not the 1970s anymore.

[alavahalf]

Check the line yourself ..... https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

[ChuckFickens]

I accept the fact you *can* still rent equipment from BT.. but bringing it up out the blue is a little like answering a "my car wont start" question with are you cranking the starting handle hard enough... It has such a small chance of being relevant it's not worth mentioning.

The op should try...

Plug the telephone into the test socket on the nte5 master socket (by taking the front panel off the socket) to rule out internal wiring problems.

IF still no luck, try another phone on the nte5 test socket, if it still has the fault then it's a BT problem and not an internal wiring/equipment problem and a call out won't be chargeable.

[Alston]

methyl.....Very true what you have said to Chuck.

However, if you are still renting a telephone from way back ( as was one of my three ) BT will abandon it to you; if you ask.

Al.

[julia-mag]

My phone is an ordinary (old fashioned?) basic one, not a cell phone, and It is our own not rented from BT, also we are with Talk Talk & pay them the line rental (much cheaper than BT), I realise now that I still have the old phone in the house somewhere, so will look it out to-morrow and see how it goes (it was perfect when we bought the new one - because iit had large numbers on) Thank you everyone for your assistance.

[julia-mag]

Just seen the question about BT Broadband, it is used for broadband but with Talk Talk, and I have no trouble there (fingers crossed Lol)

[julia-mag]

I don't have any direct contract with BT but as I understand it although I pay Talk Talk for the line rental it is still BT who look after it , and come to check it out. Am I wrong in that assumption?

[Alston]

A neighbour of mine is with 'Talk Talk'. He has told me that BT is Not interested in any problems and insist that he directs all complaints to TT.

Al.

[julia-mag]

Yes Alston,in the first instance I would go to Talk Talk, but when I had a problem few years ago I reported to TT and BT turned up to put it right!