I disagree with SirOracle - Insurers tend to be happy to make interim payments so that it stops interest accruing on the damages payable at the end of the claim. Unfortunately, the how long is a piece of string question is correct - she can request an interim payment from the Insurers, but they can take weeks to decide whether they will make one, and if so, weeks longer to make the payment. If they do say no, then they'll need a good reason really as your Solicitor can make an application at Court for an interim payment and, being as your request is as a result of not being able to work, I don't think a court is likely to refuse your request. Unfortunately, it all takes time though! I'm sure if you phone your Solicitor and ask her when she made the request to the Insurers and ask whether she could maybe phone them to see if they'll agree it. We're used to being nagged by eager clients, but if you're having real financial hardship i'm sure she'll understand and sympathise x