Ebay - Item Won Has Been Relisted

[Baby_Sham]

I won an item on Ebay, on Saturday morning, and contacted the seller as soon as the auction ended to ask for their address so I could pick it up. I also advised them I would be paying cash on collection, as the listing suggested. I said I was available all afternoon and asked if I could pick it up then. The seller did not respond and there was no reply to my message by the end of Saturday night.

I was out with my family on Sunday when the buyer messaged me with her address. This was at 4pm but I didn't see the message until Sunday evening when I was online. I replied and said I'd just got her message and that the earliest I could now go and pick the item up would be Wednesday and would this be ok. The item is located more than an hour away from where I live, so there was no way I could go and get it on Sunday night after she'd sent me her address details.

Anyway, I checked my messages just now and she's sent me a really pissy message (all in capitals!) saying how it's Ebay policy that all items won on Ebay are to be paid for and collected "straight away" and that she was no willing to wait until Wednesday.
I replied and explained that I was free all day Saturday, but could not just drop everything and bundle the kids in the car on Sunday evening when I'd got her message. She'd replied and said "you are supposed to collect items you've won straight away and because you have not I am now going to cancel this and re list the item".

I have just checked and she has indeed relisted the item, but has changed the starting bid to about £30 higher that what I won it for - so she's obviously just not happy with the amount I won it for.

Is there anything I can do about this?

[EDDIE51]

I have a feedback of 1055 +ve on ebay and can say for certain that there is NO immediate collection requirement. You can't even start a non payment claim until a full week after the auction ends.
The seller is talking rubbish. Leave negative feedback on the item with a note saying she refused to sell it after the auction ended and relisted. That will put off buyers and she will be lucky to get a bid this time.
I would put something like '' Warning dishonest seller, refused to honour sale & relisted''

[EDDIE51]

What reason did she give for the cancellation request ? there was to be a reason and'' I want more money for it '' is not one of them . It has to be something like
item has been damaged or is no longer available.
I would file a complaint with ebay and say that she asked to cancel the sale and relisted immediately. Then thinking about it one reason is ''there was a mistake in the listing'' that would cover it as she could say she put the wrong start price.
You are left with the negative feedback to warn others off.
Watch the item and if it does not sell message her and ask if she wants to accept your original price. But pay through paypal so there is a record of the transaction, you can use paypal for any sale not just ebay sales.

[Baby_Sham]

The reason given was "buyer could not arrange collection of item" - which is totally false!

I started a 'live chat' thing with Ebay and whilst they were really understanding, all they said they can do is send her a "sellers obligations refresher", whatever that means.

Useless.

[DJHawkes]

don't accept the cancellation. tell her you are going to arrange the collection and she must withdraw the relisting

[Hypognosis]

Personally, I would make my feedback no worse than to say "Naive eBayer because..." followed by a plain description of all this fuss about 'immediate collection' (which wasn't even specified in the original listing) and the relisting at elevated price (they should have set a reserve, to begin with, but obviously don't know how).

A one-off incident of misunderstanding is not the same as a pattern of behaviour which could be described as dishonest. Make an un-barbed piece of feedback and you can expect to be treated likewise. If a pattern of 'misunderstandings' develops on a seller's account, other eBayers will be able to work out for themselves what it going on.

[Mojo-Jo-Jo]

The sellers obligation refresher is an automatic reminder to them that you have won their item and they need to respond.
It's the right thing to do.
eBay are asking you to go through the correct procedure.
If this doesn't work, you'll be given the next step to follow.
It's up to you if you want to be bothered,and you'll probably win the principle but little else, but I would leave scathing feedback at least.

[chrisgel]

Hypognosis - Unfortunately Ebay feedback has limits (about 80 - 100) characters so you don't really get a chance to tell the full story sometimes.

[joko]

IWriteAllMyFeedbackLikeThisSoYouCanExplainBetter&StillBeUnderstoodWithinTheSmallSpace

[DJHawkes]

ThatReallyWorksJokoPuttingACapitalInEachWordExcellentTip

[chrisgel]

SoDoIButSometimesItsStillNotEnough.

[DJHawkes]

MaybeSpellTheEdurWordsBackwards

[EDDIE51]

DJHawkes the final value fee will be reimbursed once the transaction is cancelled.
Do not know what will happen if baby sham refuses to cancel the transaction never had that happen.

[Hypognosis]

ICldntCllctAftr9pmSun,SoSllrRelistedItemWedsHigherPrice.

60 characters, including punctuation. :D

[Baby_Sham]

"ICldntCllctAftr9pmSun,SoSllrRelistedItemWedsHigherPrice.

60 characters, including punctuation. :D "

What about the exclamation marks? There has to be at LEAST two of those... :D