News1 min ago
Housephone Help
7 Answers
Any ideas on this fault - 2 cordless house phones and one old fashioned handset. All can make calls and give last number on 1471 but none ring on an incoming call but you can speak normally if you know someone has called (eg if I ring from my mobile and pick up). Is this a dreaded call to BT line fault?
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I had a problem similar to this a while ago.
Make sure you unplug everything and plug your corded phone into the socket where the BT line comes into the house. If the problem is solved, then you've got a fault on your internal wiring, leading to other sockets in your house. This was our problem, so now we've got a twin set of cordless phones and a corded phone, both plugged into the main socket.
If the problem isn't solved, then it looks like an external line problem ..... the dreaded BT phone call looms :(
Make sure you unplug everything and plug your corded phone into the socket where the BT line comes into the house. If the problem is solved, then you've got a fault on your internal wiring, leading to other sockets in your house. This was our problem, so now we've got a twin set of cordless phones and a corded phone, both plugged into the main socket.
If the problem isn't solved, then it looks like an external line problem ..... the dreaded BT phone call looms :(
I had exactly the same problem a few weeks ago.
The BT engineer, whom I called in, quickly decided that it was likely to be a fault at the exchange. He went to the exchange down the road, quickly fixed the fault and returned to my house after about a quarter of an hour to check that everything was OK (which it was).
So I'm STRONGLY of the opinion that you'll need to contact BT. However please don't bother trying to phone them. The system only allows you to initiate an automated line check, with a promise that you'll be phoned back with the result or (if that's not possible) you can call again and select the 'update' option. The problem is that, when you call back, there's no 'update' option and you simply get invited to start the line test again!
The only way to actually report the fault is to go here:
http://
Click on 'Check my line now' (because, once again, that's the only initial option).
Then, when the line is reported to be OK (as it almost certainly will be), follow the procedure for calling out an engineer.
Chris
The BT engineer, whom I called in, quickly decided that it was likely to be a fault at the exchange. He went to the exchange down the road, quickly fixed the fault and returned to my house after about a quarter of an hour to check that everything was OK (which it was).
So I'm STRONGLY of the opinion that you'll need to contact BT. However please don't bother trying to phone them. The system only allows you to initiate an automated line check, with a promise that you'll be phoned back with the result or (if that's not possible) you can call again and select the 'update' option. The problem is that, when you call back, there's no 'update' option and you simply get invited to start the line test again!
The only way to actually report the fault is to go here:
http://
Click on 'Check my line now' (because, once again, that's the only initial option).
Then, when the line is reported to be OK (as it almost certainly will be), follow the procedure for calling out an engineer.
Chris
Thanks Chris, I can't begin to tell you how fuming and frustrated I am. I've tried the online help and as you say a line check came back OK. The option was to call an engineer but that seemed a bit drastic. I tried to call but their automated responses made my blood boil. I'll calm down and have another go. If the corded handset into the wall won't ring the fault is not with the phones.
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