Should I Contact O2 Or Samsung Regarding Problems With Store Where I Purchased From O2

[wendyl]

Last August I purchased a Samsung galaxy phone from o2 outlet in Sainsburys. I have had a number of problems with the phone but feel i have been fobbed off at the store I am told by 'Gurus'they cannot help with status as no purchased online At last on5th August the phone was sent for 'repair' said about a week but no joy so far any advice how to get satisfaction I took out a contract which ends 29th August which I definitely do not wish to renew

[Old_Geezer]

If it were a recent purchase then I would have thought your issue would be with the retailer and they can go back to the manufacturer if they wished. However since the contract ends soon that implies to me it's a fault that has occurred way after purchase date, and maybe contacting Samsung to explain the situation and find out where their approved local workshop was, might help.

I don't see whether it was an on-line purchase or a shop one makes an iota of difference.

Meanwhile if O2 can not fix the issue in the shop it is fair to allow them to return it for a fix IMO. You should chase them and explain your concern regarding timing though.

[wendyl]

thanks Old_Geezer have spent most of morning speaking online to 'Guru' and their complaints department with no satisfaction so far I had been back to shop several times but they did not resolve my problems and it is 12 miles away so very inconvenient it was not until last visit they agreed to get it checked and send for 'repair' When I eventually get it back I will contact Samsung again they were more helpful

[wendyl]

I eventually had to contact the store where I purchased the phone who again were unhelpful. They informed me that repair people had found no fault but had contacted me for more information, they had not made contact nor had they sent a text which iwas told they had and the representative at o2 said she could not give me a phone number to contact repair centre. They were not returning the phone until they had spoken to me . I eventually found a telephone number from the repair tracking site who were in fact helpful and promised to follow uw up promptly - hopefully they will soon

[Old_Geezer]

Best of luck with it.
Have to say I had problems with my last handset (Nokia C7) and it had to go in many times. Used the Carphone Warehouse desk as that was Nokia's service centre; and even though the handset was never 100% (even after 2 replacements) CW were very good given that I hadn't initially bought from them.