Ebay - What Do You Think

[Fusion5]

I have just received two huge parcels of suspended ceiling tiles which should have been delivered to my Mum's house . They were ordered through my Ebay account but I clearly changed the delivery addresss to my Mums.

Phoned supplier who argued the toss that I put my address, but it clearly states on my order details Mum's address. They said they couldn't get them picked up by Fed Ex until next week, but I am away next week.

I have arranged with a local chap to get them picked up tomorrow, quite obviously at my expense.

Do you think I would be within my rights to ask them to refund my £10.96 delivery charge as a gesture of goodwill ?

[Fusion5]

Doh ! I put this in the wrong category.

I have sent an email to the supplier and asked for a refund on postage.

[bookbinder]

Since they did not follow your delivery instructions, you are quite in order in asking for a refund of the charge that you have had to pay. Don't expect the supplier to oblige, though.

[B00]

How did they know your home address though if you changed it?

[hc4361]

A seller loses all his eBay sellers' protection if he does not deliver to the buyer's eBay registered address. As an eBay seller I would not send to a different address.

Under the Distance Selling Regs you had the right to refuse delivery and get a full refund; you also have the right to inform the seller you do not want the goods and return them for a full refund (whether you get the cost of return postage back depends on the seller's terms and conditions).

You can try asking for the delivery charge to be refunded (it cost them a lot more than that to send them) but you can't insist on it if they refuse.

[boxtops]

Fusion, the seller has abided by eBay's rules which say that you must mail to the buyer's address on the eBay registered account - to do otherwise voids the seller's entitlement to disputes etc. If you wanted the tiles delivered to your mum, you should have emailed the seller well before the sale ended, to confirm whether they would be willing to do this, and get their agreement. Many sellers won't - there have been too many scams in the past in alternative address delivery where the buyer later claims that the stuff didn't arrive, so the seller is left with no goods and has to refund the money.

The rules for sellers are very clear - if they send to an alternative address it's their risk. When did you instruct them with the other address? if it was only on the payment advice, they may not even have seen it. IMO you are not within your rights to kick up a fuss about the delivery charge - the seller has done exactly what eBay expects them to do.

[boxtops]

hc, you beat me to it.

[Fusion5]

It was a Buy It Now item and there is a facility on the payment details to change the delivery address, which I did and they even rang me yesterday to say the Fed Ex courier had delivered them and should be with my Mum today, so no mention of them sending to my address.

I have bought numerous things for my Mum and had them sent to her address with no probs in the past.

When I spoke to the woman at the company this afternoon to inform her of this, she did say it was her mistake.

[Fusion5]

sorry should have read ' Fex Ex collected them'

[Old_Geezer]

You are within your rights to ask. I wouldn't bet heavily of a satisfactory outcome as far as you are concerned though. Do you not visit your mum regularly ? Perhaps you could take them a few at a time over the next few visits.

[bravejordy]

I agree with hc and boxtops on this one. Having recently been the victim of a slimeball who hacked my PayPal account and attempted to make an unauthorised purchase to the tune of 90 quid, and have it sent to an address other than the "confirmed" one in my Account details. Give PayPal their due, they were quick to refund the money I'd almost lost, but I was still annoyed that they'd allowed a purchase to go through for a completely different address. As a result I will not be using PayPal again until they can assure me this will never happen again. In your situation, I feel they were within their rights to deliver the ceiling tiles to the address stated in your eBay/PayPal account and not some alternative address. After all, you could have easily been a hacker trying to obtain something at someone else's expense.

[boxtops]

Fusion, that's in your favour then, if the seller admits it was a mistake. Good. What have they offered to do about it?

[Old_Geezer]

It's one thing to say it was their error not to do the favour of sending to a different address. Quite another to claim that means they are responsible for the additional costs of the favour not being followed through with. But you never know your luck. Worth a try maybe ?

[isbsey]

I know their rights are void if goods are delivered to an alternative address, but the seller should state in all adverts "We do NOT deliver to alternative addresses" because there is always a facility for the delivery address to be different from the Ebay and PayPal member's home address. Since the secretary admitted that it was her mistake you should get your delivery payment back. If not, write to Ebay, they will sort it out.