I Have A Problem With Paypal Refund Can Anyone Help?

[Retrochic]

I bought an item and paid £350 using Paypal but using my credit card as finance, not my Paypal balance. Fine -except I had to return the item. The merchant issued a refund through Paypal on 23rd July and after a few days of looking at my credit card statement on line nothing had appeared. I contacted merchant who assured me they had processed refund. I contacted Paypal who confirmed they had issued refund back into my account on 24th July. I contacted my credit card company who said there is no evidence of a refund pending from Paypal to my account and to get back to Paypal. I did this and Supervisor from Paypal confirmed refund had been issued back to card. Credit card company are now insisting its a Paypal problem -Paypal say its a bank problem -i'm £350 out of pocket and really don't know where to turn -major stress can anyone help please?

[Retrochic]

factor -if I pay off the bill in full, then a few days later I'm credited back with the money I'll be in credit on my credit card and I don't use it a lot so they could have my money for months!"

[factor-fiction]

Just let the credit card company know you aren't paying £350 of the bill because the exact same amount is being credited via the refund, and say you expect to pay no interest.

[black_cat51]

just write tio them and ask for a cheque for 350 (once you have a credit balance)

[Retrochic]

Refund appeared in my Credit Card account statement today thank goodness!

[JaneNS]

Hi Retrochic, any news on your refund? I've just checked my MBNA account and the refund is there in the recent transactions section. I sent the item back on 18 July and it has taken all this time to be refunded onto my account. It does mean I now won't get the money back until 22 September as the statement for August has already been issued which is a bit of a pain. I don't usually use a credit card but did so because I thought the item may have to be returned and thought I would get my money back before the monthly statement would be issued but obviously not this time! In the past I've only ever used Paypal in conjunction with my debit card so not sure if that is why there has been a problem this time.

[factor-fiction]

Yes- from Retrochic's latest post it was all sorted pretty quickly

[JaneNS]

Sorry just seen your post! Glad you got it sorted.