Problem With Firefox

[tearinghair]

Sorry, me again. I've just tried to download the manual for my new printer in order to sort out a problem, and am getting the message 'server not found' from Firefox. I cannot retype the address as it was direct from a link in the printer dialogue box, and the internet connection is OK; the third possibility suggested was that if the computer is protected by a firewall I should make sure that Firefox is allowed to access the internet.

However, I always use Google Chrome (though I do have Firefox installed), so would prefer to access the manual that way. I looked at the Firefox site, which seems to be saying that Firefox is my default browser. If this is so, how do I change it, please? And if it insists that I use Firefox, how do I give it permission to access the web?

I'm sure this is all very basic, but I haven't had to do it before so am nervous of doing the wrong thing. I'm running Windows 7, and using Norton antivirus.

[Buenchico]

The circumstances you describe normally arise when there's a problem 'at the other end'. i.e. it's most likely that it's a problem with the server where the file for the manual is meant to be. Which printer is it? (I'll see if I can download it or if I get the same problem as you).

[tearinghair]

Canon Pixma iP 2850. Thanks.

[HansUrbancka]

You have obviously made Firefox your Default Browser. Are you sure that you always use Google Chrome as your Browser or is Google just your Search Engine.

Personally' I would keep Firefox as the default. However if you wish to have Google as your Default Browser, follow the instructions in the following link.:-

https://support.google.com/chrome/answer/95417?hl=en

I feel sure that, if you tell Buenchico the make and model number of your Printer, he will provide you with a better answer than I might give.

Hans.

[Buenchico]

I've had no problems downloading the file (using Firefox) by clicking 'Accept & Download' here:
http://www.canon.co.uk/Support/Consumer_Products/products/printers/InkJet/PIXMA_iP_series/PIXMA_iP2850.aspx?type=manuals&manualid=tcm:14-1142027
(That link should work with any browser. If you continue to have problems I'll put the file on my web storage area and give you a link to it).

If you want to make Chrome your default browser (instead of Firefox), see here:
https://support.google.com/chrome/answer/95417?hl=en-GB

[tearinghair]

Many thanks, both of you. I now have Chrome as my default browser an have downloaded the manual. I may leave it until tomorrow to sort out the particular problem I encountered. And thanks for your advice previously; Canon customer support replied very quickly and were very helpful.