brand new so just getting used to it and i am not technically minded so we struggled to set up voicemail retrieval but now we have realised that there is a charge to listen to them, (new account) we now want to stop phone going to voicemail if i dont answer it but dont know how, so any help will be appreciated
Since voicemail is a service provided by your phone company (Vodafore, EE, etc), rather than directly by your phone, you might need to call a particular number to disable it. e.g. with Vodafone you simply call 1210.