Intermittent Internet Connection

[Dottiedoris]

My Sky internet connection has recently become very intermittent, only staying on for about a minute at a time. I've followed the Sky on-line support (when I have a connection) to no avail - the connection comes and goes by the minute. Any ideas anyone, in layman terms please, as I'm a complete technophobe. Thanks.

[Bazile]

I've had the same problem .

Yesterday i phoned sky customer services , who did a test and confirmed that it had been dropping out several times over the day . ( it had been dropping out since saturday )

Lady asked me to try connecting a different thingy that the sky box plugs into , from the bt line - but it didn't work .

She said she will escalate it for an engineer to do further tests and someone will call me in a day or two

[Dottiedoris]

Thanks Bazile, it makes me feel better that it's not just me.

[Bazile]

have you phoned sky customer service ?

[Dottiedoris]

I haven't phoned yet, it's only dropped out once this afternoon.

[Dottiedoris]

Spoke too soon, my broadband failed again, so I phoned Sky. They checked and found a fault on my line so are reporting it to BT. Hoipe that puts it right once and for all.