Connecting To Hotel's Free Wifi.

mrs.chappie | 13:04 Thu 14th Jul 2016 | Technology

8 Answers

The last three hotels I've stayed in have free wifi, but when trying to connect to it, the 'BT Hub' page comes up, giving instructions on how to pay for the wifi. I've been unable to close the BT Hub page down and use the free wifi, even though my computer says I'm connected to the hotel's (free) network. :o/

Please can anyone advise why this should be happening? My OH thinks I must have something set up on my computer that selects BT Hub as a default setting, but I can't find anything that mentions BT in my settings, so I am unable to delete or uninstall it. Unfortunately, neither of us are very clued up on computing.

The computer is a Samsung Netbook NC10 with Windows XP.

Many thanks for any replies, peeps, much appreciated. x

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ummmm

Can you get a list of available networks?

mrs.chappie

Question Author

Yes, but strangely there's no mention of BT Hub on the list.

ivor4781

why not ask at which ever hotel reception desk ? if its advertised as "free" then it should be
i had a prob once in a salford quays hotel and reception sorted it out in mins

Gromit

Sounds like you are connecting to an OpenReach or BTFon network instead of the hotels. The hotel(s) should provide you with the name of the network. That will either be named or be a router name like netgear1234.

mrs.chappie

Question Author

I asked at the hotels and got the following replies:

"Go and try in the bar...you might get a connection there".
"Just close down the BT page, that should do it".
"Sorry, as far as I know it should just connect".

None of the receptionists appeared to know why it's happening or how I can overcome it.

I can see I'm connected to the hotel's free wifi by clicking on the icon at the bottom of my screen. The hotel last night didn't even need a password to conect. It's very strange. Husband says I need a computer engineer to sort it out. :o/

mrs.chappie

Question Author

Oops....connect, not conect. :o)