Facebook Help Please

[Smowball]

I've been asked to look after a friends work FB account to help promote his business. Someone who used to work for him created the account, friend never actually checked it. We've found the page on FB but he can't get into it for me to take over as he has no idea of the log in details and has lost touch with the colleague.any ideas??

[hc4361]

Start a new facebook page

[Mamyalynne]

Agree with Hc- unless you can contact the 'friend' then Facebook won't cooperate with you and give you the log in details.

[Smowball]

Ok so if I create the page for him,and I need to run it, am I creating with my email etc as it will surely say I already have an account. And if I put his details then he'll get all the notifications which he doesn't want. Or am I being thick??

[hc4361]

Get a new email address for the new FB page.

[Smowball]

But the original page will still exist and there will then be two. Is there no way to delete the old page??

[hc4361]

No. Only the person who created the page can do that

[Smowball]

Oh blimey!

[hc4361]

I assume anyone can post on the FB page that has already been created.

If that's the case you could post a link to the new page on it

[woofgang]

It might be worth contacting facebook....does he want to use the same business name as the existing page and can he prove they are both him....

also maybe this...if its an account and not a page
https://www.facebook.com/help/231208473756221

[Smowball]

He wants to keep the page as it's got a lot of stuff on but we've tried the business phone number, email etc everything. - it doesn't recognise a thing!

[MallyJ]

Surely the business phone number will be the one used for the facebook page...ours links to the web site with all the contact details.... I would start there.

[whiskeryron]

Walk away from this & do not get involved, you are inviting disaster.

[Mamyalynne]

I think walking away from his business is the last thing he wants to do Ron.


I would make harder efforts to contact the employee who set it all up originally.

[whiskeryron]

I was referring to F/B Mamy.

[Mamyalynne]

Oh I realise many think it is suspect but his Business is on there and people have to use technology to keep up or lose custom.

[Smowball]

It's nothing dodgy - I've known his for years and years. He's with me now trying to sort this. Ok I've tried woofgangs link and followed what it says but it makes no sense. It says for accounts you can't log into so you then follow what it says and it then says you need to log in!

[woofgang]

Smow, you need to create another account....log into that, find the account you want to close then follow the instructions.

[woofgang]

PS if there is info on the page he wants to retain, he can copy paste it to his computer or right click and download photos....he doesn’t have to be logged into the account he wants to get rid of to do this, he can be logged into any account

[Smowball]

That won't work - how will I be able to close the other one when we can't get into it? I'm so confused!! Lol

[Tuvok]

Personally I don't have FB.

I'm not impressed with FB - as someonewith a similar email address to mine set up an account mistakeningly usin my address.

FB sent - to my email address - all the welcome emails etc. including the "one more thing before you start using FB" email - which to me is a double opt-in.

However the person was able to start using the account without the double opt-in!

I changed the password and closed the account - it was my email address!

Thus if a company only has a FB account and not a website, then they've lost me as a potential customer.