Telephone

[Bazile]

This might be a silly question

I have sky broadband and telephone .

Broad band is working - however telephone is not , no dialling tone .

The broadband router and telephone is connected via a filter, into the socket on the wall .

Do i take it therefore that it is the actual telephone set, that is faulty ?

[Old_Geezer]

Possibly. Try another in the filter, or try the telephone directly into the wall socket.

[emmie]

your connection perhaps, i have had this, phone dead but computer working. i telephoned the provider EE by mobile phone and they said that it was my connection, not the phone.

[emmie]

they fixed it quite quickly luckily.

[Tuvok]

The broadband works on a different frequency than the phoneline, hence why you need the filters.

As has been suggested, try the phone direct into the socket.

If that works, try the phone with a filter into the socket.

If that doesn't work, and the socket is the main one, then its the phone or the socket.

Try a different phone - if you don't have one, could you borrow one from a neighbour.

Another option to confirm if the socket is working is test it with the sky box (assuming you have sky) - press services then go to settings and then move along the menus until you find signal - that will tell you if the phoneline is connected (assuming the box is connected to the phone line)

If that doesn't work its the filter - so try a different filter. Any socket that has something connected needs a filter.

[queen 1954]

i had the same problem with bt,bb perfect but an awful noise on the phone when i tried to make a call,tried a different phone and filter and still the same so it was a problem with the phone line.

[Old_Geezer]

The trouble with that is that you then call in BT, they send an engineer who isn't competent enough to find the cause, then BT bills you a load claiming that no fault was found on their line/network. And if you are fed up with the continuing problem, and call them again, you get billed a second time. And so forth.

[emmie]

Baz
did you do as i suggested, have you got it fixed?

[zebo]

Have you been onto the British Telecom website to run a diagnostic test on your line? Even with Sky broadband you're at the mercy of the BT connection, we've had a similar problem and the test identified the problem as between our property and the exchange, I got onto BT and they dealt with it.

[Bazile]

Spoke to Sky , who did a test and advised that there is an external problem , which they will instruct an engineer to sort