Outlook Will Not Grant Me Access To My Emails

[ThatgirlMolly]

Hi I am a self employed portrait photographer.

A few months ago I changed my hotmail.co.uk email password and stupidly forgot the new password - I have not been able to gain access to my emails ever since.

I have tried to re-set the password - outlook asked a variety of security questions to verify my account, but every time I answer the questions they keep telling me the the answers that I have given are incorrect (which I know they are not.)

They are now saying that since I have to set up a new account since I have tried so many times to gain access to the current account.

Unfortunately its not as simple as that, all of my promotional material states my old email address and I have clients which I have had for years who only have this email address to get in contact with me.

Is there anything else I can do!!?? - Can I es

[Guilbert53]

>>but every time I answer the questions they keep telling me the the answers that I have given are incorrect (which I know they are not.)

Sorry but they must be incorrect, or you are not answering them in the right format.

[Tuvok]

Been there!

I had to help a neighbour who couldn't get into her email.

It took a bit of doing - had to contact Hotmail and persuade them that it was her trying to access the email (ok - it was me on her behalf on her computer, in her house!)

Can't remember how we got it sorted, but my email is now setup as her recovery email!

[Old_Geezer]

Seems to me the only remaining option is to discuss it with hotmail. For future reference you can get password managers which hold all your passwords securely so you don't have to memorise more than one.

[waterboatman]

I keep all my passwords and other sensitive information in a wee notebook, which is kept out of sight. Just an idea for when you get it sorted. I don't know how you can sort out your problem I'm afraid.

[tamborine]

ask outlook to send you a code number to your mobile for you to access your emails.