Renewing Driving Licence

[fruitsalad]

I am having terrible trouble, trying to renew my driving licence on the Gov.uk dvla website I get past all the name, address, driving licence number, part of the form, then it says we can't proceed any further, is there anyway of contacting them apart from phone which takes ages to get through, they are an absolute nightmare.

[JimF]

"then it says we can't proceed any further"

It can't just say that. What is the reason that it can't proceed further?

[fruitsalad]

A load of old gobbledegook Jim, I have to now wait another 20 minutes before I can attempt it again, so will find out more of what the rest of it is says then.

[JimF]

"A load of old gobbledegook"

Again, it won't be that. What did it actually say?

[ToraToraTora]

what licence do you have now? Paper?photocard?

[fruitsalad]

It says this time "session timeout as your session was inactive for more than 20 minutes" I wasn't on there for more than 5 minutes while trying to complete the form, so not sure where it got inactive for more than 20 minutes from, maybe it's something to do with the industrial action, they have had recently.

[fruitsalad]

Photocard, Tora

[barry1010]

Try a different browser, any browser.

[ladybirder]

You're not going to thank me for this but I had exactly the same problem and ended up doing it by post. Good luck FS.

[ToraToraTora]

then that should be a doddle, can you tell us screen by screen exactly what it says? Screen shots, even better.

[MartinMillar]

I did my driving license online on Sunday took 5 minutes turned up yesterday
Are you sure your entering the number on the letter

[fruitsalad]

I haven't had a letter, my d.l. expired in October 2020 but as we had 11 months grace, because of covid, have decided to renew it a bit earlier, or rather I'm trying to.

[MartinMillar]

What number are you putting in when it asks for driver number?
It’s not the long one it’s the one that’s about 8 digits

[ToraToraTora]

"What number are you putting in when it asks for driver number?
It’s not the long one it’s the one that’s about 8 digits" - it is the long one, you are talking about the licence number nit the driver number.

[brian j john]

you can renew it in a post office , try there

[MartinMillar]

Sorry Tora what have I said that is wrong?

[fruitsalad]

Tora, I am putting in the number that starts with the letters of my surname its the only number on the photocard.

[JimF]

Turn your photocard over - it's in the bottom right corner.

[MartinMillar]

That’s the incorrect number as I said it’s about 8 digits

[fruitsalad]

No that doesn't work either, it's saying the drivers number is 16 numbers long, and even after trying both lots of numbers the website is saying timed out, so off to the post office I go.