Amazon Refund...does It Exist?

[pastafreak]

I get a monthly subscribe and save order. It includes several different, separate bars of chocolate. I received my order on the 9th. Opened a bar tonight, and it was soft, discoloured and had obviously melted. I went through the return process but at the end no joy. I then used the "further help" option...another brick wall. Now, I understand why a food item is not returnable...but why is there no option for a refund?

Looking at the item listing,  there is no statement as to whether it is returnable. 

[ToraToraTora]

Many times works great.

[pastafreak]

For food?

Last month I got an instant refund on a damaged bottle of capsules. No return required. 

I was hoping I would for this too. It's not the money...its getting a product that's unusable. 

[Gromit]

I have had a couple of Amazon refunds, albeit not food items.

[calmck]

Have you tried the online help. Usually very good. You might need a photo

[THECORBYLOON]

If you opened it only to-night, where has it been since the 9th?

 

[pastafreak]

Was I supposed to open it immediately upon receipt?

It was stored with other chocolate...I've just checked the 2 other different bars from the same order. They are both melted in the same 'pattern'...if that makes sense.

[barry1010]

Probably been in the van in the heat for too long.  It must be refundable as it isn't fit for purpose. 

[Dizmo]

Pasta: As advised by calmck, use the online support (chat) and tell them that the chocolate is damaged produce. I've done this several times with subscribe and save.

[Peter Pedant]

This is why Jeff Bezos has a trillion dollari innit?

[Peter Pedant]

yes barry we food technologists call this 'heat - shock'.

I have tried to get loo-loo back for heat shocked food. I gave up. I do somwthing else now