ChatterBank4 mins ago
Applying For A New Passport
My partner lost his passport over 20 years ago. Silly sod never reported it missing. He's not been abroad since. He went to fill out a new application. It's asking for details of any old passport number which he doesn't have to hand. Also the post office said as it's been over 20 years he has to do a first time passport application. However online it's still asking for details of old passport number. Any advice of what to do would be helpful.
Answers
You could try the advice line https:/
Good afternoon,
https:/
I agree it doesn't make sense but it's asks if you've had a passport before he has so he cannot say no. The next stage then asks for the passport number so he can't get passed that step.in the application there is no option for saying passport is lost or information unknown. But as it's been 20 years he has to apply as a first time passport application. He's going around in circles
For general advice, you can:
speak to an advisor online using web chat
use the online enquiry form - you'll get a reply within 72 hours
contact HMPO by phone or post
1 @ 54%0/
Passport Adviceline
Telephone: 0300 222 0000
From outside the UK: +44 (0)300 222 0000
Textphone: 18001 0300 222 0222
Monday to Friday, 8am to 8pm
Saturday, Sunday and UK bank holidays, 9am to 5:30pm
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HM Passport Office