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strange characters when typing Word doc

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sten102 | 10:47 Thu 25th May 2006 | Technology
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When I type in one particular document (Word 2002) instead of normal letters I get those weird characters. How do I change it back to normal?! Thanks.

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what's the font set to? should be times new roman or arial or something.
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that's it, the font had somehow been set to 'Symbol'! Thanks.

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