i work for Malaysia airlines,
we have a handling agent Globe Ground Services who r ok..
I have had a few jobs at heathrow with airlines and a handling agent, and yes it can be hetic.
1st of all u will go through training time on this will depend on the handling agent and time...
but normally it should last about 2weeks maybe 3.
you will get trainned on the computer system that u will b using, and also maybe the airlines system if the airline uses their own system.
they might also show u around the airport as well so u can get familarised with it, if and when u have to go to the gates for boarding or meet a flight.
once u have finished ur training u will be given a partner who will show u the ropes in front of the passengers as it is a lot different than being in a class room...
LHR is a lot different from STN.
STN has a lot less flights and from what i remember when i did work up their for a few years with ELAL it can be busy their as well, but mainly with business people in the early hours and late at nite,, most of the other time it is with tourist going on package holidays.
any other info e-mail me
[email protected]