Hi Stu, these new thermostats with the thermal trip are a damn nuisance, they are far too sensitive, set it to 65 which is the average temperature for them, the only way round this is to try and find a thermostat that does not have the reset, phone around some wholesalers and ask if they have any old stock, good luck, Ray
If it keeps tripping like this just because it has been left on for a long time, it could be a faulty stat, so just replace that, no need to call somebody out , there is nothing else that can go wrong, just double check that all terminals are tight, as a loose connection could lead to overheating.