item damaged by postal system

[filthiestfis]

An item that I posted to USA has been received broken. I used a certificate of posting. Am I able to make some sort of claim with the post office?

[Rollo]

Yes you are. From Royal Mail though - not the Post Office.

You should be covered for up to �36 - unless you sent it with increased cover ot it is an item they won't cover.

See this:

http://www.royalmail.com/portal/rm/content1?me diaId=3500027&catId=53800712#1400047

[filthiestfis]

Thanks Rollo!

[Ethel]

The 'if it is our fault' is the bugbear.

They will try to say it was either inadequately packed or the damage happened in America.

Still worth trying though

[filthiestfis]

How can either party prove where it was damaged, huh?

[Ethel]

That's the rub

[spudqueen]

You can pick up a claims form from your local Post Office.