Food & Drink2 mins ago
When the price is different from the ticket
Answers
No best answer has yet been selected by gerry. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.As a shop manager, I agree that most shops wouldn't argue over a couple of quid, as it's not worth the hassle and loss of customer satisfaction, however the rules remain the same, the shop is choosing not to cause hassle. �15 is a different matter however.
I often get people trying to convince me with raised voices that they know their rights, but I assure you that most shop managers undertake courses in retail law and would like to ensure that the customer is happy but can only flex a price so far in the name of customer service before they would end up out of business!
I would first of all say that what SimonC says is true.
HOWEVER:
If you find something that has been marked incorrectly and you know it has before you get to the till, ask a memeber of staff what the price is. WHen they say �30, say I would like to buy this then.
This forms a contract which is legally binding. Most retail stores will not accept this, however, you can go round the corner, buy an identical item and then issue a county court summons to their registered office for the difference. Once head office gets involved, you can get your money back.
And yes, my wife does hate going shopping with me when 'I am in one of those moods'
But she didn't complain when we got �300 off our TV!
Oneeyedvic: You've confused me! Are you buying the goods from a different shop? Who are you claiming the difference from - the second shop, or the original one?
gerry: As well as the shop mis-pricing goods, it is also possible that someone has swapped the label in an effort to get money off. (When I was in retail, I saw many people do this). If the shop thinks that this is the case, they are quite within their rights to refuse the sale.
I always thought they had to sell it at the advertised price (as was the case with my cd player 13 years ago.. it was marked 50 quid cheaper than it should have been and they said they had to sell it at that price.) Apparently not so anymore.
http://www.consumereducation.org.uk/money/english/prices /01.htm
If you go into a shop and something is marked up at a price (lets say �30 as an example). If you go to a till and they say it is �40 that is the price they are offering to sell it to you at. They do not have to sell it for �30 as most epoepl have explained.
However, if you ask them to confirm the price (before it goes through the electronic till) and they say it is �30 (as marked) they then have to sell it for that price - a contract has been formed.
Most managers will try and back out of it (they do not want to give you money off after all). If you contact their head office/area manager though, citing exactly what has happened, they will usually give in - after all the law is not on their side.
Alternatively, you can go to a diiferent shop and claim any differences from the original shop.
I relaise this may be confusing - try doing a search on google for "sale of goods and services act 1980" - this will explain a lot.
that is good info from simonC!
I recall being in a shop like dixons or one of those electrical stores and wanted to buy a mouse cable adaptor , marked as 2 pounds when i got to the counter they said it was incorrectly marked, they were reasonable about it and let me have it for the price i saw. When i enquired about it further I was told they could either remove it from sale or let it go at that price.
that was about 7 years back mind.....
Related Questions
Sorry, we can't find any related questions. Try using the search bar at the top of the page to search for some keywords, or choose a topic and submit your own question.