Hi sarah, I had a similar problem a few months back, if you go on to the bt website, you can request them to test your line, if they find a problem they'll call you, and investigate, they sorted mine, took a few days, but it's been fine ever since! good luck with it.....................
Before reporting a fault find the main BT socket and remove the two screws on the face plate and pull it away from the main part of the socket and there will be another phone socket behind the face plate. Plug a phone into that socket and try it.
The socket behind the face plate is the point that responsibility for faults changes from BT to yours so if it's still noisy when pluged into that socket it's BT's problem to sort out, if it's quiet then it's a problem with your internal wiring and is your responsibility, not BTs and they will charge you about £150 to come out if you report it.
My package also contains free line rental, but BT still supply the line to Talk talk, who are my providers, I notified them, but was still able to ask BT to test my line, they do it while you are online, and give an answer in a few minutes, if there is a problem, they will then investigate.................have a look on the BT site, and ask for a line test anyway, if they can't do it, they'll let you know...........
I thought BT were responsible for the line up to entry of the house whether you pay them line rental or not. If you don't then your provider rents the line off BT anyway.
Hi ballet, I know that you have been given some good answers but one hasn't been asked yet. How are you connecting to the net, is it the same line. If it is then it could either be your phone or if you are on broadband it could be the filter that you connect it to.
yes i am contacted to in internet and have flitters on phone sockets i am only able to access broadband from thursday of this week. worked all right up and tell then. cant report the the fault to bt as im not on there records.
Hi, have you tried disconnecting the filter and plugging the phone straight into the socket. If you do that and the phone works then you will know that the filter is faulty. Worth a try before you call someone in.
Hi, have you tried taking off the filter yet and seeing if the phone worked without it. Another way may be to take the phone in to a neighbours and ask if you could plug it in just to see if the phone works. Be cheaper than engineers callout if they say there is nothing wrong with the line.