Crosswords3 mins ago
Telephony rip off
I called BSM last night on their 0845 (20p per minute) line, around 7:30pm. I was told that I was in a queue and gradually moved up after half an hour to 2nd position, being told repeatedly that there were about 5 minutes to go.
An hour and a half later, I was still there, and hung up, having spent two hours on the phone.
I rang back and an automated voice told me that the offices close at 8pm.
So... they kept me hanging on, assuring that I'd be dealt with for 90 minutes, when in fact the lines had closed.
I'd think that this was fraud on their behalf, given that they are profiting from this call which has cost me around 24 pounds.
Who should I raise this with? OTELO or some other body?
An hour and a half later, I was still there, and hung up, having spent two hours on the phone.
I rang back and an automated voice told me that the offices close at 8pm.
So... they kept me hanging on, assuring that I'd be dealt with for 90 minutes, when in fact the lines had closed.
I'd think that this was fraud on their behalf, given that they are profiting from this call which has cost me around 24 pounds.
Who should I raise this with? OTELO or some other body?
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