Amazon - Item not Arrived

[muchlovex]

I ordered a DVD which was due to arrive no later than 10th March. I emailed the seller and they apologised and asked if I would be so kind to allow another 5 days for this to arrive.

After waiting an extra 5 days, I emailed them again advising them that the item has still failed to arrive and that I would now like a full refund. They then replied using the identical email they sent the first time.

I have emailed them asking them for the name of the courier used, so I can file a claim.

Has anyone done this and have had success?

Thank you

[rccatnap]

Eddie51 is right. It's only the seller that can make a claim with the 'courier' as it's the seller that paid the courier, not you. What the seller must do is either provide the DVD or send a full refund. If the courier, whoever it is, has lost it then the seller must claim from them; he/she cannot expect you to do it, nor make you wait until they have paid him/her.

[Wak]

I've ordered many items from Amazon and always had excellent results.
You say that you "contacted the seller"?? Do you mean you contacted Amazon direct or was it an outside supplier arranged by Amazon? If it was the latter, then If you ordered the item from Amazon and paid direct to Amazon then I suggest that you complain direct to Amazon and let them sort out their supplier who could be at fault.
The last thing Amazon want is a bad/poor supplier to let them down.
If the item was being supplied direct by Amazon then I would just insist on a refund due to cancellation/non-receipt of the order.

[Hopkirk]

I guess it has arrived now, which explains the silence

[Bettypat]

Have you contacted Amazon direct? If not please do this as they would want to know what was going on and they would assist you.

[muchlovex]

Hi all,

I got my refund from Amazon.

Thanks everyone x