I was recently subject to a 33 hour flight delay in Las Vegas. British Airways advised us that the inbound aircraft had a technical issue. After investigation we were advised of the delay and sent to a hotel for the night. The following day we departed Las Vegas and arrived at London Heathrow 33 hours later than scheduled. I have received an email from BA, confirming that I was delayed and that I should use the email in order to claim compensation through my travel insurance.
Could I ask where I stand legally with regards to claiming compensation from the airline itself?
I appreciate we were accommodated at their expense, but that doesn't change the fact we arrived 33 hours late, causing much disruption to our further plans.
Thanks.
Alb.
This happened to us one, coming back from India on Royal Jordanian, they had massively overbooked the Amman to London leg. We were accommodated, in a fairly awful place, but some people had onward travel plans from London, semi-final FA cup tickets and a grandchild's christening messed up. We acted together, this was in the earliest days of email and eventually got cash payouts from Royal Jordanian, but only after we turned down travel credit and lower amounts.