Yes likely to be house insurance, less £100 excess but what a shame she was carrying £500 in cash. Poor lady was clearly watched and a fairly obvious target for such bar stewards.
thanks for your answers to Barry and May - you're right - she had been watched. A lovelier lady you couldn't meet in your lifetime. She was 75 as I have said and the hubby who is constantly by her side - 86 and still a hunk (good looking) but had left her for some minutes to go outside.