Links do not open in Outlook Express 6

[SteveD]

Have a look here:

http://support.microsoft.com/default.aspx?scid=kb;en-us;257464

This describes my problem (when I receive an e-mail which contains a link to a web site, clicking on the link does not open it). My OS is XP Home.

Googling for "links in Outlook Express 6 do not open" or something similar reveal that I am not the only one to have this problem.

I have contacted Microsoft who referred me to the site above, and I have tried what it suggests without success. I have also tried 'regsvr32 ole32.dll' instead of 'regsvr32 urlmon32'.

In IE, Internet Options/Programs, the box alongside "Internet Explorer should check that it is the default browser" is checked.

In Outlook Express 6, Tools/Options/Security, the box alongside "Do not allow attachments to be saved or opened that could potentially be a virus" is unchecked.

The pop-up blocker is switched off.

Microsoft tell me to contact Dell and Dell tell me to contact Microsoft.

Does anybody have any other suggestions?

[AussieGeoff]

G'Day

Well if you are running Outlook Express, I dont see how that article will help you, it deals with Outlook 2000 and 2002, neither of which is Outlook Express.

Try http://support.microsoft.com/default.aspx?scid=kb;en-us;823301 which deals with the same/similar problem when using Word or Outlook Express. If that does solve your problem, the problem may, in fact, be with Internet Explorer, in which case try http://support.microsoft.com/default.aspx?scid=kb;en-us;281679 which also deals with links not working when clicked in an email.

Geoff

[AussieGeoff]

G'Day

In my first answer, where I said the first link "does solve your problem", it should read "does not solve your problem"

Geoff

[SteveD]

Thanks for pointing me in the right direction!

I tried the suggestions in your first link, but for the last command, I got an error message:

LoadLibrary(msjava.dll) failed - The specified module could not be found.

I then went to your second link and tried that, but I still have the same problem.

Do you think that a System Restore to a point before I had the problem would solve it?

[SteveD]

Problem solved!

I had installed ICQ, then decided I didn't want it any more, so uninstalled it. However, the ICQ toolbar remained. When this was removed, links now open in e-mails.