Grrrr gas boiler not working

[dotty.]

Rang the housing association help line which boasts about 24 hour service 7 day a week support, yes an engineer can call, 24 hour wait, I'm at work tomorrow, so I said it would have to be after 7pm, but they can't do that, as it is too restricted and so it has to be a 1-5 days call, so i said well it will have to be after 7pm as i am not off til saturday, so they said well it would be up to the engineer. I explained that if the engineer calls anytime before 7pm there will be noone in, the call centre operator said that they can't guarantee the engineer won;t call before 7pm or would call after 7pm. I said that's fine, as long as they call sometime this week after 7pm i will be in, i they call before 7pm i won't be and they will have to come back after 7pm.
Is it me?

[ixion]

I will respond to this after 7pm

[dotty.]

I'll not be in I'm going out.

[daffy654]

If you were paying for the engineer then I would agree they are being awkward, as it is a Housing Association engineer (free) then you have no say in the matter.

[dotty.]

the service is included in the rent though, nothing is free.

[boxtops]

Can't you ask if the HA can give you his phone number, so you can find out when he might come, and get a couple of hours off work? That's what I'd have to do (in fact what I will have to do next Friday, when my boiler service is due).

[dotty.]

I can't this week no, it's not a service I have no heating or hot water.

[daffy654]

I'm lucky I guess, we rent privately and our landlord used to be a gas engineer. He is no longer allowed to do certain jobs (not certified any more) but he knows a lot of people still in the trade who owe him favours.