Crosswords2 mins ago
Hermes Couriers
I had a parcel delivered on 7th August whilst we were on holiday. The delivery driver from Hermes couriers left it behind my wheelie bin and put a card through my letter box saying this was where he'd left it. We arrived home yesterday and the parcel is no longer there. You'd have to come right up to my porch to have seen the parcel and I think it's possible that the postman may have taken it although I'm not sure obviously. Do I have any comeback with the original courier company (Hermes) or has it gone forever?
Answers
1 to 7 of 7
Best Answer
No best answer has yet been selected by Milosevic. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
You need to contact the person who sent the parcel. The contract is between them and Hermes, not you.
If these were goods you bought you are entitled to a replacement or a refund. It is up to the seller to recover the monies from Hermes.
This is assuming you did not give instruction to leave parcels behind the wheelie bin if you are out.
If these were goods you bought you are entitled to a replacement or a refund. It is up to the seller to recover the monies from Hermes.
This is assuming you did not give instruction to leave parcels behind the wheelie bin if you are out.
Contact the seller. If its an Ebay purchase go through the resolution centre under 'I have not received item'. Hermes have no proof of delivery as no signature has been obtained,therefore they are liable but its up to the seller, not you, to try and get compensation. If the purchase is through Amazon or any other seller they should re emburse you or send you a replacement. I've had a couple of 'no show' parcels from Amazon and the sellers are very good about replacing or refunding. Another thought...have you checked with neighbours that someone hasn't taken it in because of inclement weather?
-- answer removed --
1 to 7 of 7
