Why was this allowed to happen?

[tigwig]

I was signed into amazon today and had added something to my basket in case I wanted to come back to it and order later. I NEVER clicked to order or confirmed payment or anything. In fact I found what I wanted elsewhere so turned the computer off. Check my emails later and find the order has been placed and shipped, within a few hours! Oh and they have helpfully charged a card I do not use and this payment was not authorised at all. I have sent emails and am now on hold to the credit card company but I am struggling to understand how they can do this without my confirmation?

[Eve]

Sounds like others have had similar problems...

http://www.welltraine...dex.php/t-105190.html

[Maydup]

Try to return the order now online. I think you'll find it reasonably straightforward and I have no problem getting my money back when I had an unwanted purchase.

In the meantime nip into your account details and make sure the automatic purchase function is unticked and remove your card number.

[tigwig]

Right so to add to this now I have contacted both seller and amazon who both tell me order has been dispatched so its too late to do anything. I can obviously refuse the item which I plan to do but the seller says I will have to pay £7.50 fo return postage. They need to refund me for the product so I guess I am stuck now financially. They will just deduct the postage anyway. Does anyone have any idea how I can handle this now? How is it fair that I am forced to pay £7.50 postage for something I never even bloody ordered!

[Maydup]

I don't know what to suggest now, except its ts always worth asking for a Manager.

[milly143]

Are you sure you didn't inadvertantly order it using the 'one-click' method?

[LoftyLottie]

That was what I was going to ask Milly.

[ChuckFickens]

You did order it though.

See your other thread about this and use the distance selling regulations.

[daffy654]

'One click' doesn't require you to confirm the order, it just adds it to the cart and selects payment from one of the payment options you have stored with them. I agree with Milly and LL that it sounds like this is what you have done.

[milly143]

Oh, I hadn't seen your other post on this. Then, you did order it. There is a reason it's called 'One-Click'.

[tigwig]

Right so it seems I was stupid then lol. God its so annoying, I had no idea it would do that by signing in.
Anyway I will try and contact them again to sort it out, thanks.