Customer Needs/ Expections Assignment

[alison43331]

Hi

A colleague of mine is doing an assignment has to answer the following question:

'Identify how Cusomers Demonstrate their own needs & Expectations'

I have a few ideas, but have now drawn a complete blank

Please help

Thanks

[factor-fiction]

It's a standard question in the level 2 Customer Services course.
Googling the question will give some ideas.
http://businesscasestudies.co.uk/business-theory/marketing/customers-and-their-expectations.html#axzz2RVTrQepK

[bednobs]

as you have done the course previously, you are probably in the best position to help your colleague
http://www.theanswerbank.co.uk/Jobs-and-Education/Question1064251.html

[alison43331]

Thanx Bedknobs...FYI I have already given her a few ideas to get her started, of course. I was just hoping for few more. Appreciate your help factor-fiction