Technology1 min ago
Quandary.....what Would You Do?
21 Answers
Your thoughts on this scenario would be appreciated.
You've had a disappointing lunch and the waitress completely ignores or doesn't understand your explanation of what was wrong. We weren't unduly concerned and whilst walking away my friend and I comment on the strange way of handling the feedback. This happened to be overheard by a man in a suit who wanted to know what the issue was but never introduced himself.
Later in the day we are brought a glass of champagne, on the house. Unfortunately it was warm and flat! My friend and I just looked at one another in horror, do we just not drink it or do we ask for it to be replaced? It is gratis after all.........
If a venue tries to put a mistake right and messes up again what do you do?
You've had a disappointing lunch and the waitress completely ignores or doesn't understand your explanation of what was wrong. We weren't unduly concerned and whilst walking away my friend and I comment on the strange way of handling the feedback. This happened to be overheard by a man in a suit who wanted to know what the issue was but never introduced himself.
Later in the day we are brought a glass of champagne, on the house. Unfortunately it was warm and flat! My friend and I just looked at one another in horror, do we just not drink it or do we ask for it to be replaced? It is gratis after all.........
If a venue tries to put a mistake right and messes up again what do you do?
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I think not going back in this case is a bit of a given as there were some worryingly fundamental failures in Customer Service.
It was the fact that they were trying to put right a CS fail and compounded it. It's awkward, I'm never one to turn down bubbles.....especially if they are free! Warm and flat is just adding insult to injury and shows a continued lack of attention to detail. It's just a personal dilemma, do I tell them they fecked it up again or just give up and walk away. The walk away solution is weak and doesn't help the venue to up their game or get a return visitor.
It was the fact that they were trying to put right a CS fail and compounded it. It's awkward, I'm never one to turn down bubbles.....especially if they are free! Warm and flat is just adding insult to injury and shows a continued lack of attention to detail. It's just a personal dilemma, do I tell them they fecked it up again or just give up and walk away. The walk away solution is weak and doesn't help the venue to up their game or get a return visitor.
Drink it
simper prettily
and leave
Later in the day ... .. sounds like a long lunch ....
Full marks for the mgr for trying - I dont think you should give further feedback. Anglo workers have difficulty - all this not saying 'Sir' bit - in realising the waiters / resses are employed to give the diner a good time.
One pub in Ramsbottom - the waitress wouldnt serve us ( three men ) because she thought we were gay ....well, so what we were there to have a meal. After we paid and I still left a tip she said;
you're going ? and I said Yup we've decided to leave..... and walked out
Was it today ?
May have been the weather -
I bought my cheap meal at the usual Co op and said, can I have a till receipt as well please ( as well as the goods that is)
and she said - why do you want two ?
and I said one will suffice really - I said as well as
and she said yeah that's two
and I said OK ! I'll take two !
and she said yeah I know I wanna know why ....
hot day - oh and she didnt throw in a glassette of warm champers
simper prettily
and leave
Later in the day ... .. sounds like a long lunch ....
Full marks for the mgr for trying - I dont think you should give further feedback. Anglo workers have difficulty - all this not saying 'Sir' bit - in realising the waiters / resses are employed to give the diner a good time.
One pub in Ramsbottom - the waitress wouldnt serve us ( three men ) because she thought we were gay ....well, so what we were there to have a meal. After we paid and I still left a tip she said;
you're going ? and I said Yup we've decided to leave..... and walked out
Was it today ?
May have been the weather -
I bought my cheap meal at the usual Co op and said, can I have a till receipt as well please ( as well as the goods that is)
and she said - why do you want two ?
and I said one will suffice really - I said as well as
and she said yeah that's two
and I said OK ! I'll take two !
and she said yeah I know I wanna know why ....
hot day - oh and she didnt throw in a glassette of warm champers
I'm toying with writing to them Wolf. They have much feedback on the likes of TripAdvisor and some of our grumbles are oft repeated so it feels like a futile waste of a stamp :-(
We did return the warm, flat Champagne, but it was an awkward decision to make.
A supposedly 5* venue had some woefully lacking customer service. However they have a good turnover of new visitors and I wonder if they don't feel the need to secure returners, a very short term business model in my mind.
We did return the warm, flat Champagne, but it was an awkward decision to make.
A supposedly 5* venue had some woefully lacking customer service. However they have a good turnover of new visitors and I wonder if they don't feel the need to secure returners, a very short term business model in my mind.
Once you have had initial disappointment it would have to take something special to make amends.Unfortunately,despite good intentions Im sure,the error was amplified.I always give credit where its due but equally have no qualms about complaining where necessary,even if it is twice in the same establishment!
