Market Research Payment

[racoony]

I have done some surveys online for a market research company.For 2 months now they have owed me 10 pounds in the form of a voucher for Marks and Spencer.They keep saying they have sent it to my email address when they clearly have not. What can I do? Who can I complain to? Any ideas much appreciated.

[boxtops]

How have you been in touch with them so far? Have you written, emailed or phoned? I suggest a recorded delivery letter of complaint to their head office would now be in order.

[factor-fiction]

Maybe it's going into your SPAM box. I had this with some vouchers once

[racoony]

Thanks boxtops.I have emailed them several times.I do not have a postal address for their head office.

[Buenchico]

As Factor-fiction suggests, it's quite likely that your email provider's spam filter has dumped the email into a 'trash' folder. (It's estimated that well over 10% of all genuine emails are wrongly classed as spam by such filters. I once had to try three different email services before a friend in America could receive my emails without his provider blocking them; I then found that the email service I was using was blocked his emails to me!).

If you use an email client (such as Outlook Express, Thunderbird or Windows Live Mail) log into your email account via your provider's webmail access (i.e. via your browser, rather than via your email client). Then look for a folder labelled 'Trash', 'Spam', 'Quarantined' or something similar. The missing email may well be in there. (If it is, there should be a way of marking it as 'not spam', so the problem doesn't happen again). However you need to be aware that many email services delete items from such folders after perhaps only 7 days (but some keep suspect emails for far longer).

[Buenchico]

>>>I do not have a postal address for their head office

Company name, please?

[racoony]

Thank you to all who responded.I have now found my missing voucher.

[factor-fiction]

Good result? Where was it, racoony?