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237sj, I'm not sure that being a manager is the answer, so often, managers hands are tied by their directors and finances etc. Also, I would never want an office job, I love what I do, working on the floor with these people, it is the best job I have ever, unfortunately the worst paid!
There is a confidential reporting system, however, by the time you have the need to report these things through such channels, you have tried methods involving other senior care staff or the management, so they would know where the complaint came from, also if it goes legal, you need to make Police statements, these are not confidential.