Travel1 min ago
Refund Problem
Morning all - haven't visited for a while so Hi and hope everyone is well. I need some help please. Trying to send a small box of personal items to my son in SA. Did this years ago and it went without a hitch so contacted the same company. This time I had to pay a deposit before opening an account (non-refundable) - had huge amounts of problems with the on line forms the most concerning of which was I had to enter my passport details together with fictitious travel details suggesting I was going to SA. The custom clearance form together with all other information required me to sign as being true information. Clearly they aren't so after many, many calls and emails I wanted to cancel. Had I known I had to put false information on the form I wouldn't have paid a deposit but this information wasn't available at the time of booking. Now they are refusing to return my deposit - I understand they are entitled to retain a portion as they delivered the box and packaging to me. Any help gratefully received - thank you
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.Tony V - maybe I wasn't clear enough in my explanation - it was only towards the end of the form filling that I was asked to fill in my passport details and travelling itinerary in order to finalise the transaction. As I have no intention of travelling to SA this would be false information but in a telephone conversation I was told 'that's how it's done'. I am unhappy at signing what I consider to be a legal document stating I intend to visit SA on such and such a date when I have no intention of doing so. I wasn't aware of this until after I'd paid the deposit and was issued with the forms.
and thanks Bednobs for the reply - the T&C's do say non-refundable, I've acknowledged that but as I wasn't made aware of the need to input incorrect data then sign as it being the truth I was looking for suggestions on how to proceed - have already notifified the company on several occasions of my reluctance to sign.
RSVP. understand that people may say to you, ( this is the way its done) but to me anyone asking you to apply false details of any kind is just not right, and can't be right, and you shouldn't ever do it. Are you sure you've not been scammed by a false on line site, not the one you thought it was. ?