British Gas Homecare

[DDIL]

I arranged for a BG boiler service for the elderly person we 'care' for.

They arrived and carried it out on Monday night, the lady is positive that she did not sign anything and at no time was she advised that extra work was being carried out.

We have now received an invoice stating that the excess is due but does not provide any information of what was carried out.

We asked the lady what her paperwork states and she said that it states that no excess is due.

I have now phoned BG 3 times and keep getting promised callbacks but they cannot say if the excess is due or not.  I have now received a follow up auto message stating that the excess is coming due (we still have 10 days).

If they can't get their paperwork to tally do we have to pay the excess?

[bednobs]

How much is the excess? I ask because British Gas have only in recent years started Charging an excess for visits(Although I'm not sure that includes servicing)

[bednobs]

I think the excess was about 60 quid when we left

[Bazile]

Perhaps her home care cover premium , has an excess on it 

[douglas9401]

I used to have cover with them and never had to sign anything after a service but the operative did leave propaganda advisories about needing a power flush and ultimately a new boiler.

I only ever paid an excess on visits to repair a fault, £60 I think.

[DDIL]

Yes but my understanding is that does not include servicing as that is supposed to be included in the 'insurance' 

Its £60 which we will have to pay and then 'claim' it back from her finances.

[DDIL]

Douglas you would have thought that if work was carried out they would have told the homeowner and not just gone ahead with it and they would have got her to sign it.

We did wonder if the lady had asked the engineer to show her how to do something and they used that to get the £60.

Its the running around try to sort things out that annoys me!