sponsmith..
many thanks for the reply to my questions,,
now i can understand were u r coming from,
i can garantee that not all people are like that..
i always try to be polite when i can and give some examples when i can.
take today fro instance i had a honymoon couple flying out to indonesia and his passport expired at end of year, now i know they are very stick with the passport being more than 6mths from stay, so i had to refuse them to check in, but i gave an example as i had just seen in our office a telex from Denpassa (DPS) advzing that they had a refusal as passport was less than 6mths,, i was honest and up front adving that i did not want to ruin honymoon further by letting them travel only for them to head straight back....
they were ok,, and he was lucky as he had another passport that was valid and they got it to the airport in time, and they did travel in the end..
with lost luggage, unfortuantly it does happen at times,, sometimes it is because of the baggage belt, sometimes it is just human error, maybe the check in agent labled the wrong bag, or sent bag down the belt without tag or the loaders missed read the tag and put the bag on the wrong plane...
in todays age most if not all these should not happen but i am affraid they do..
i always appologised to the passenger and explained that as soon as we have located and recieved that bag we will dlvr bag to them,, they will have our number or handling agents number to contact if needed and i would also advz them that they can check on missing luggage on the internet all they need is file reference for missing bag..