Crosswords1 min ago
This might be a stupid question...
2 Answers
But what jobs are classed as jobs in the customer services sector?
I'm looking for a new job, but I'm a bit confused on whether my old job would be experience in customer services.
I'm looking for a new job, but I'm a bit confused on whether my old job would be experience in customer services.
Answers
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I depends on what your old job was- can you tell us? TThere must be lots of definitions available on the web but I would expect it to be dealing directly with customers to meet or exceed their needs. This could be face to face, over the phone or by correspondence. Customers normally mean external customers but some jobs are serving internal customers too. That probably describes most jobs then!
Like factor30 says, I would be expecting to be dealing with customers in some way. I have had 2 jobs that were described as customer services:
1) I worked for NatWest for 18 years and was a Customer Services Officer. Obviously this job involved dealing with customers face-to-face and via the telephone on a daily basis. Balance enquiries, opening accounts, loan applications and general cash transactions over the counter.
2) I then worked for a company that sold a product to various other companies. No face-to-face contact what so ever but I spoke to them on the phone occasionally. This job title was Customer Services Adviser. Mainly I processed orders, sorted out queries, sent out invoices etc. The only contact I usually had with the customer was if they had a problem and had to ring me.
1) I worked for NatWest for 18 years and was a Customer Services Officer. Obviously this job involved dealing with customers face-to-face and via the telephone on a daily basis. Balance enquiries, opening accounts, loan applications and general cash transactions over the counter.
2) I then worked for a company that sold a product to various other companies. No face-to-face contact what so ever but I spoke to them on the phone occasionally. This job title was Customer Services Adviser. Mainly I processed orders, sorted out queries, sent out invoices etc. The only contact I usually had with the customer was if they had a problem and had to ring me.
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